Shipping Policy

 

Shipping Policy

 

S.H Company Shipping Policy

S.H Company provides local and international shipping options for laptop spare parts, batteries, chargers, screens, keyboards, electronics components, accessories, and repair-related products.
This Shipping Policy explains the general rules that apply to order processing, dispatch, delivery, tracking, customs, damaged shipments, lost shipments, wrong items, and undeliverable addresses.
Shipping methods, courier availability, delivery times, shipping fees, customs requirements, and delivery restrictions may vary depending on the destination country, product type, product weight, product value, stock availability, courier service, and applicable local law.
Final shipping options and shipping costs will be shown during checkout or confirmed by S.H Company before processing where manual quotation is required.
 

Order Processing and Dispatch

S.H Company aims to process orders as quickly as possible after payment confirmation, product availability confirmation, and any required order verification.
Processing time may vary depending on product availability, order volume, payment verification, customer information, public holidays, weekends, warehouse location, and product preparation requirements.
Orders are generally processed during business days. Orders placed during weekends, public holidays, or outside operating hours may be processed on the next available business day.
If an order requires additional verification, product sourcing, special packaging, battery transport checks, manual shipping quotation, or customer confirmation, dispatch may be delayed until the required information is completed.
 

Estimated Delivery Time

Delivery times are estimates only and are not guaranteed unless expressly confirmed in writing by S.H Company or the courier service.
Estimated delivery time may vary depending on destination country, courier service, customs clearance, local delivery conditions, weather, public holidays, product availability, and shipment type.
If a shipment cannot be dispatched or delivered within the estimated timeframe, S.H Company will contact the customer where required and provide available options, which may include waiting for the shipment, changing the delivery method, replacing the product, or cancelling the order where applicable.
 

Shipping Methods

Depending on the customer’s location and order details, available shipping methods may include standard delivery, express delivery, local courier delivery, international courier delivery, postal service, freight forwarding, store pickup, warehouse pickup, or service-point collection.
International shipping may be handled by courier companies, postal services, freight forwarders, or other logistics partners depending on country availability, shipment type, and product restrictions.
Some products, destinations, or order types may not be eligible for certain delivery methods.
 

Shipping Fees

Shipping fees depend on destination country, delivery address, product size, product weight, courier service, delivery speed, order value, packaging requirements, and shipment type.
Some products, campaigns, or order values may qualify for free or discounted shipping where available. Any free or discounted shipping offer will be shown during checkout or confirmed in writing.
Additional fees may apply for express delivery, remote-area delivery, failed delivery attempts, rescheduling, return-to-sender shipments, customs handling, special packaging, heavy shipments, bulk orders, or freight shipping.
 

Battery and Restricted Item Shipping

Some products, including lithium batteries, rechargeable batteries, power banks, and certain electronic components, may be subject to shipping restrictions, dangerous goods regulations, courier rules, airline rules, customs requirements, or special packaging requirements.
S.H Company may refuse, delay, modify, or cancel shipment of any product if the selected courier or destination country does not allow the product to be shipped safely or legally.
Damaged, defective, recalled, swollen, leaking, unsafe, or suspicious batteries may not be eligible for shipment or return by standard courier services.
Customers must follow S.H Company’s return instructions before sending any battery or electronic product back. Do not return batteries or electronic items without approval and packaging instructions.
 

International Shipping, Customs, and Import Duties

International orders may be subject to customs clearance, import duties, taxes, VAT, customs inspection, documentation requirements, brokerage fees, or local delivery charges in the destination country.
Unless otherwise stated during checkout or agreed in writing, customers are responsible for any customs duties, import taxes, VAT, clearance fees, local charges, regulatory costs, or destination-country fees required for their order.
S.H Company is not responsible for delays caused by customs clearance, import restrictions, incorrect customer information, prohibited items, unpaid customs fees, or destination-country regulations.
 

Address Accuracy and Delivery Information

Customers are responsible for providing accurate and complete delivery information, including full name, phone number, email address, street address, building number, unit number, city, state or region, postal code, and country.
S.H Company is not responsible for delays, failed deliveries, returned shipments, or lost orders caused by incorrect, incomplete, outdated, or undeliverable customer information.
If a customer notices an address error after placing an order, they should contact S.H Company as soon as possible. Address changes may not be possible after the order has been dispatched.
 

Package Refusal and Unclaimed Shipments

Customers should not refuse a package unless instructed by S.H Company or required for safety, legal, or courier-related reasons.
If a package is refused, unclaimed, undeliverable, or returned to S.H Company because of incorrect address information, unpaid customs charges, failed delivery attempts, or customer refusal, additional shipping, return, handling, customs, or restocking charges may apply where permitted by law.
If the customer wants to cancel or return an order, the customer should contact S.H Company support and follow the approved return or RMA process.
 

Packages Lost in Transit

If tracking shows that a shipment is delayed or may be lost in transit, S.H Company will work with the courier or logistics provider to investigate the shipment.
Investigation time may vary depending on the courier service, destination country, shipping method, and shipment type.
If the courier confirms that the package is lost and the claim is approved, S.H Company may offer a replacement shipment, refund, store credit, or another suitable solution depending on product availability, courier rules, insurance status, and applicable law.
 

Delivered but Not Received

If tracking shows that a package was delivered but the customer has not received it, the customer should first check with household members, building reception, security, neighbors, parcel lockers, pickup points, and the courier’s delivery record.
The customer should contact S.H Company as soon as possible with the order number, tracking number, delivery address, and a short description of the issue.
S.H Company may assist with a courier investigation where possible. The final outcome may depend on courier confirmation, proof of delivery, delivery photo, signature record, GPS data, local law, and courier claim rules.
 

Wrong Product Received

If the customer receives the wrong product due to a fulfillment error, the customer should contact S.H Company as soon as possible.
Please provide the order number, photos of the product received, product label, packaging, and a short explanation of the issue.
S.H Company will review the case and, if the error is confirmed, provide instructions for return, replacement, exchange, refund, or another suitable solution where applicable.
Please do not send any item back before receiving return approval or an RMA number where required.
 

Damaged Shipments

If a package arrives damaged, opened, incomplete, or with visible shipping damage, the customer should contact S.H Company as soon as possible.
Please keep the original packaging, shipping label, product, accessories, and all documents until the case is reviewed.
To help us process the case faster, please provide the order number, tracking number, photos or videos of the package, photos of the product, and a short description of the damage.
S.H Company may request additional information or ask the customer to cooperate with the courier’s claim process.
 

Returns Related to Shipping Issues

Shipping-related returns, exchanges, refunds, and replacements may depend on product type, product condition, courier rules, claim approval, customer country, and applicable local consumer protection law.
Customers must contact S.H Company before returning any product. Our team will confirm the correct process, required documents, shipping method, packaging requirements, and whether an RMA number is needed.
Where local mandatory consumer rights provide stronger protection, those rights will apply.
 

Business, Wholesale, and Bulk Shipments

Business, wholesale, distributor, institutional, or bulk orders may require manual shipping quotation, freight shipping, special packaging, customs documentation, or longer preparation time.
Shipping fees, delivery times, minimum order quantities, and export/import requirements for bulk orders will be confirmed before processing where applicable.
 

Shipping Policy Updates

S.H Company may update this Shipping Policy from time to time to reflect changes in courier services, delivery options, international shipping rules, customs requirements, product restrictions, or business operations.
The version published on this page will apply to orders placed after the update date, unless mandatory local law requires otherwise.
 

S.H Company Shipping – Contact Us

If you have any questions about shipping, delivery, tracking, customs, pickup, damaged shipments, lost shipments, wrong products, or return shipping, please contact S.H Company support.
Email: s_h_company@163.com
Phone / WhatsApp: +20 122 086 8653
To help us respond faster, please include your order number, tracking number, product name, delivery country, and a short description of your request.