Return, Exchange & Warranty Policy

 

Return, Exchange & Warranty Policy

At S.H Company, we aim to provide reliable laptop spare parts, batteries, chargers, accessories, electronics components, and repair-related products. If you need to return, exchange, or submit a warranty request for an item, please read this policy carefully before sending the product back.
This policy applies to S.H Company orders unless stronger mandatory consumer rights apply in the customer’s country. In such cases, the applicable local consumer protection law will prevail.
This policy does not affect any mandatory consumer rights that may apply under local law.
 

International Orders and Local Consumer Rights

For international orders, return, refund, warranty, cancellation, exchange, and shipping conditions may vary depending on the customer’s country, applicable consumer protection laws, product type, product condition, order channel, and delivery destination.
Where local mandatory consumer rights provide stronger protection, those rights will apply. This may include statutory rights for defective products, distance-selling cancellation rights, repair, replacement, refund, or other remedies required by applicable law.
The S.H Company 90-day limited warranty, test-on-receipt warranty, and any Optional Extended Warranty are commercial warranty benefits provided by S.H Company and do not replace or limit any mandatory legal rights that may apply to the customer.
 

Return Eligibility

Returned items must be complete, unused where applicable, and returned with all original packaging, accessories, and documents.
All returns should include:
  • S.H Company warranty sticker or product serial number, where applicable
  • Original box and packaging materials
  • Original labels or UPC codes, if available
  • Manuals, documentation, and warranty cards
  • All accessories included with the product
  • Proof of purchase, invoice, order confirmation, or payment confirmation
  • RMA number where required by S.H Company
If a returned item is incomplete, damaged, missing accessories, used beyond what is necessary to inspect the product, or returned without proper packaging, the return may be refused or additional handling charges may apply where permitted by law.
 

Defective Products

Defective products – If your product is defective, please contact S.H Company support as soon as possible before sending the product back.
Defective laptop batteries, chargers, accessories, spare parts, electronics components, and repair-related products may be eligible for inspection, replacement, repair, refund, store credit, or another suitable solution according to the applicable warranty terms and local consumer protection rules.
S.H Company reserves the right to inspect and test returned products before approving a refund, repair, replacement, exchange, store credit, or warranty claim.
If the product is confirmed defective under normal use and the issue is covered by the applicable warranty or mandatory legal rights, S.H Company will proceed with the appropriate solution.
If the returned product is tested and found to be working properly, damaged by misuse, affected by incorrect installation, incompatible use, physical damage, burning, breakage, liquid damage, or any customer-caused damage, it may be returned to the customer. Shipping or handling costs may apply where permitted by law.
 

Non-Defective Products

Non-defective products – Non-defective products may be returned or exchanged only if they are complete, unused where applicable, and returned within the allowed return period for the relevant market.
Return approval may depend on product type, product condition, packaging condition, whether the item was specially ordered, installed, used, opened, customized, sealed, or whether return restrictions apply under local law.
Shipping costs, payment processing fees, and handling fees for non-defective returns may apply where permitted by law.
 

Cancellation and Withdrawal Rights

Where applicable local law gives customers the right to cancel or withdraw from an online or distance purchase, S.H Company will respect that legal right.
Customers must contact S.H Company within the applicable legal cancellation or withdrawal period in their country. The product must be returned in accordance with the applicable legal requirements and the return instructions provided by S.H Company.
Some products may be excluded from cancellation or return where permitted by law, including used, damaged, installed, customized, special-order, sealed, hygiene-sensitive, software-linked, non-resalable, or specially sourced items.
 

S.H Brand Quality Commitment

S.H Company stands behind the quality of its products and the strength of the S.H brand. Our products are carefully selected, tested, and supplied to meet high performance and reliability expectations.
This confidence is why eligible products include a standard 90-day limited warranty, and why selected products may qualify for an Optional Extended Warranty of 1 year, 2 years, or 3 years for an additional fee.
The Optional Extended Warranty is designed for customers who want longer-term protection, additional confidence, and extended after-sales support beyond the standard warranty period.
 

90-Day Limited Warranty

S.H Company provides a 90-day limited warranty on eligible products, starting from the date of purchase or delivery, unless different warranty terms are clearly stated on the product page, invoice, quotation, checkout page, warranty document, or written order confirmation.
This standard 90-day limited warranty is included with eligible products at no additional cost.
The warranty covers manufacturing defects and functional product faults under normal use.
The warranty does not cover burned parts, physical breakage, liquid damage, misuse, incorrect installation, incompatible use, unauthorized repair, modification, or damage caused by customer handling.
Some sensitive products and fragile replacement parts are covered by a test-on-receipt warranty only, unless S.H Company clearly states different warranty terms in writing.
Warranty coverage applies only after inspection and testing by S.H Company or its authorized team. Proof of purchase, product photos or videos, serial number, warranty sticker, product label, and a description of the issue may be required.
If a valid warranty claim is approved, S.H Company may choose one of the following solutions depending on the product condition, warranty eligibility, product availability, order type, customer country, and applicable law:
  • Repair the product
  • Replace the product
  • Provide a suitable alternative product
  • Issue store credit
  • Issue a refund where applicable
  • Provide another suitable solution permitted by law
Customers must contact S.H Company before returning any product for warranty inspection. Products returned without approval or without an RMA number where required may be delayed, rejected, or returned to the customer.
 

Optional Extended Warranty

Customers may have the option to purchase an Optional Extended Warranty for selected eligible products for an additional fee.
Where available, the Optional Extended Warranty may extend the standard 90-day limited warranty to a total commercial warranty period of 1 year, 2 years, or 3 years from the date of purchase or delivery, depending on the plan selected and paid for by the customer.
The Optional Extended Warranty is not automatic. It applies only when selected by the customer, paid for, and confirmed in writing by S.H Company through the product page, checkout page, quotation, invoice, warranty document, or written order confirmation.
The available warranty duration, price, covered products, coverage conditions, and exclusions may vary depending on product type, product category, country, order channel, and the selected warranty plan.
If no Optional Extended Warranty is selected, paid for, and confirmed in writing, only the standard 90-day limited warranty applies to eligible products, unless stronger mandatory local consumer rights apply.
The Optional Extended Warranty does not cover burned parts, physical breakage, liquid damage, misuse, incorrect installation, incompatible use, unauthorized repair, modification, customer-caused damage, or any issue excluded from the standard warranty unless S.H Company clearly states otherwise in writing.
The Optional Extended Warranty does not apply to test-on-receipt products or sensitive parts unless S.H Company clearly confirms extended warranty coverage for that specific product in writing.
 

Sensitive Parts and Test-on-Receipt Warranty

Some sensitive products, fragile replacement parts, and delicate electronic accessories are covered by a test-on-receipt warranty only.
This may include flex cables, flat cables, ribbon cables, connectors, small internal accessories, delicate electronic parts, keyboard components, touchpad cables, screen cables, ports, small boards, and other sensitive products that can be easily damaged during installation, handling, bending, pressure, liquid exposure, or misuse.
For these products, the customer must inspect and test the item immediately upon receipt and before installation where possible.
If the product arrives defective, damaged, incomplete, or not working before installation, the customer must contact S.H Company as soon as possible and provide photos, videos, order details, product labels, and a clear description of the issue.
After installation, handling, bending, liquid exposure, physical pressure, cutting, burning, broken connectors, torn cables, damaged pins, keyboard liquid damage, or any sign of misuse, the product may not be covered under warranty.
S.H Company may refuse warranty claims for sensitive parts where inspection indicates installation damage, liquid damage, physical damage, burned components, broken connectors, damaged pins, torn flex cables, pressure damage, keyboard liquid damage, or misuse.
Test-on-receipt warranty is intended to confirm that the product arrived functional and complete. It is not an extended-use warranty and does not cover damage caused after receipt, testing, installation, or customer handling.
 

Warranty Exclusions

The S.H Company standard warranty and Optional Extended Warranty do not cover physical breakage, burned parts, liquid damage, misuse, incorrect installation, incompatible use, unauthorized repair, modification, or customer-caused damage.
The warranty also does not cover damage or faults caused by:
  • Misuse, abuse, negligence, or improper handling
  • Incorrect installation or incompatible use
  • Using the product with an incompatible device, charger, voltage, connector, software, or accessory
  • Overcharging, overheating, short circuit, power surge, burned components, or unsuitable electrical conditions
  • Exposure to water, liquid, moisture, dust, fire, heat, direct sunlight, unsuitable storage, or extreme temperatures
  • Physical damage, accidental damage, broken parts, bent pins, cracked screens, scratches, dents, pressure damage, or impact damage
  • Unauthorized repair, modification, opening, disassembly, or tampering
  • Removal, damage, alteration, or loss of warranty stickers, serial numbers, product labels, or security seals
  • Normal wear and tear
  • Normal reduction in rechargeable battery capacity over time
  • Use outside the recommended operating conditions
  • Damage caused during return shipping due to poor packaging
  • Software issues, operating system issues, data loss, viruses, malware, driver conflicts, or user configuration problems
  • Damage caused by third-party parts, third-party chargers, third-party repair, or non-approved accessories
  • Liquid damage to keyboards, boards, connectors, ports, touchpads, or internal components
  • Torn flex cables, damaged flat cables, broken connectors, damaged pins, or cable damage caused during installation
  • Products not purchased from S.H Company or products that cannot be verified as S.H Company products
Warranty coverage is void where the product serial number, warranty sticker, security label, or identifying mark is removed, altered, damaged, or cannot be verified, unless mandatory local law requires otherwise.
 

Rechargeable Battery Notice

Rechargeable batteries are consumable products. Battery capacity naturally decreases over time depending on usage, charging habits, device condition, operating system, power settings, applications running on the device, storage conditions, temperature exposure, and charging cycles.
A normal decrease in battery capacity is not considered a product defect. Warranty coverage applies only to manufacturing defects and product faults under normal use.
Customers should stop using any battery that shows signs of swelling, overheating, leakage, burning smell, smoke, abnormal charging behavior, physical damage, or unsafe operation.
Damaged, swollen, leaking, unsafe, or suspicious batteries should not be shipped, returned, opened, repaired, or disposed of without following the appropriate safety instructions and legal requirements.
 

Warranty Period for Repaired or Replaced Products

If S.H Company repairs or replaces a product under warranty, the repaired or replacement product will be covered for the remaining period of the original warranty or for 90 days from the date of replacement delivery, whichever is longer, unless otherwise stated in writing or required by applicable law.
If the customer purchased an Optional Extended Warranty, the repaired or replacement product will remain covered under the remaining period of the selected extended warranty plan, unless otherwise stated in writing or required by applicable law.
A repair, replacement, refund, or store credit does not automatically restart or extend the warranty period beyond the terms stated in this policy, unless S.H Company confirms otherwise in writing or applicable law requires otherwise.
For sensitive parts covered by test-on-receipt warranty only, repair or replacement does not create a new long-term warranty unless S.H Company clearly confirms this in writing.
 

Return, Exchange, and Warranty Process

S.H Company has a clear process for returns, exchanges, and warranty claims.
  • 1. Contact S.H Company Support
    Before returning any product, please contact S.H Company customer support and explain the issue. Please include your order number, product name, device model, part number, photos or videos, and a short description of the problem.
  • 2. Request a Return Merchandise Authorization (RMA) Number
    If a return, exchange, or warranty inspection is required, S.H Company may issue an RMA number. Returns without an RMA number may be rejected or delayed.
  • 3. Prepare the Return Package
    Pack the product securely in protective packaging. Include all original accessories, manuals, packaging materials, and proof of purchase. Please write the RMA number clearly on the shipping label or include it inside the package where required.
  • 4. Ship the Product
    The product must be shipped within the timeframe provided with the RMA approval. We recommend using a tracked shipping service and keeping the tracking number until the case is completed.
  • 5. Inspection and Testing
    After receiving the returned product, S.H Company will inspect and test the item before approving any refund, exchange, repair, replacement, store credit, or warranty solution.
S.H Company is not responsible for items lost or damaged during return shipping unless required by applicable law or confirmed in writing by S.H Company.
Approved refunds, exchanges, repairs, or warranty replacements will normally be processed within 5-10 business days after inspection, subject to product availability, payment provider processing times, shipping requirements, and applicable law.
 

Return Shipping Costs

Return shipping costs may depend on the reason for return, product condition, customer country, courier service, order type, warranty eligibility, and applicable law.
For defective products confirmed under warranty, S.H Company may provide repair, replacement, refund, store credit, or another suitable solution according to this policy and applicable law.
For non-defective returns, incorrect orders placed by the customer, incompatible products ordered by mistake, customer address errors, refused packages, or returns outside approved conditions, shipping costs and handling fees may apply where permitted by law.
Customers must not return batteries, chargers, electronic components, flex cables, sensitive parts, or other restricted items without prior approval and packaging instructions from S.H Company.
 

Refunds

Approved refunds will be issued to the original payment method where possible.
Original shipping fees, return shipping fees, payment processing fees, customs duties, import taxes, VAT, clearance fees, and handling fees may be non-refundable where permitted by law.
For orders that included free shipping, the original shipping cost may be deducted from the refund where permitted by law.
Refund timing may vary depending on the payment provider, bank, card issuer, country, and payment method.
If the original payment method is unavailable, expired, closed, or not technically possible, S.H Company may offer store credit, bank transfer, replacement, or another suitable solution where permitted by law.
 

Exchanges

Approved exchanges are subject to product availability. If the same product is not available, S.H Company may offer a suitable alternative, store credit, repair, replacement, refund, or another suitable solution where applicable.
For exchanged products, any remaining warranty period will follow the original purchase date unless otherwise required by applicable law or stated in writing by S.H Company.
If the customer exchanges a product for a different product type, price difference, shipping fees, taxes, or other charges may apply where permitted by law.
 

Incorrect or Non-S.H Company Items

If a customer returns an incorrect item or a product that was not purchased from S.H Company, the refund, exchange, warranty claim, or replacement will not be processed until the correct item is returned.
S.H Company may contact the customer to arrange return of the incorrect item. Additional shipping or handling charges may apply where permitted by law.
S.H Company is not responsible for non-S.H Company products, counterfeit products, unrelated products, or products that cannot be verified as purchased from S.H Company.
 

Business, Wholesale, and Special Orders

Business, wholesale, bulk, customized, institutional, government, educational, non-profit, and special-order purchases may be subject to different return, exchange, warranty, cancellation, and payment terms unless mandatory local law provides otherwise.
Any special terms agreed in writing for business, wholesale, institutional, or special orders will apply in addition to this policy.
Optional Extended Warranty terms for business or wholesale orders must be confirmed in writing by S.H Company before the order is processed.
 

Data and Device Responsibility

Before sending any device, hard drive, laptop, mobile device, tablet, storage device, or storage-related item for inspection, repair, return, exchange, or service, customers must back up their data and remove any confidential, personal, or sensitive information.
S.H Company is not responsible for data loss, software loss, program restoration, reinstalling data, reinstalling applications, restoring customer files, password recovery, account recovery, or loss of business information.
 

Warranty and Policy Changes

S.H Company may update this Return, Exchange & Warranty Policy from time to time to reflect changes in product categories, warranty plans, customer support processes, shipping rules, legal requirements, or business operations.
The version published on this page will apply to orders placed after the update date, unless mandatory local law requires otherwise.
Any special warranty extension, Optional Extended Warranty, business warranty term, account-specific condition, or sensitive-part warranty condition must be confirmed in writing by S.H Company to be valid.
 

Contact Us

For return, exchange, warranty, cancellation, Optional Extended Warranty, test-on-receipt warranty, or RMA requests, please contact:
Phone / WhatsApp: +20 122 086 8653
To help us process your request faster, please include your order number, product name, device model, part number, warranty plan if purchased, photos or videos of the issue, and a short description of the problem.