📄 SMART HUB – GLOBAL PRIVACY POLICY

Last Updated: December 2025

Smart Hub is operated globally by S.H Holding Group, with international operations across the Middle East, Europe, and Asia.
For users located in the European Union, all data protection matters are handled exclusively by our German legal entity (EU Data Controller).

Welcome to Smart Hub, operated by S.H Holding Group and its associated legal entities.
Your privacy is extremely important to us, and this policy explains how we collect, use, secure, and protect your personal data worldwide.

By using our website or mobile application, you agree to the terms of this Privacy Policy.

1. Information We Collect

1.1 Information You Provide

  • Name

  • Email address

  • Phone number

  • Billing / shipping address

  • Payment information

  • Account login details

  • Customer support inquiries

  • Newsletter subscription data

1.2 Automatically Collected Data

  • Device information

  • IP address

  • Browser type

  • Operating system

  • Cookies and tracking data

  • App usage and interaction logs

1.3 Transaction Data

  • Orders and purchase history

  • Payment confirmations

  • Refunds and returns

1.4 Third-Party Integration Data

  • Payment gateways (Stripe, PayPal, local processors)

  • Analytics tools (e.g., Google Analytics)

We do not collect sensitive personal data (race, religion, biometrics) unless required for security authentication.

2. How We Use Your Information

We use your information to:

  • Provide and maintain our services

  • Process orders and payments

  • Improve user experience

  • Communicate order updates

  • Provide customer support

  • Prevent fraudulent activities

  • Send offers, promotions, and newsletters (optional)

  • Comply with global legal requirements

Your information is never sold to third parties.

3. Legal Basis for Processing (Global & EU)

Contractual necessity

To provide the service and complete orders.

Legitimate interests

Security, fraud prevention, and service improvement.

Consent

Marketing emails, cookies, analytics.

Legal obligation

Tax compliance, fraud investigations, accounting.

4. How We Protect Your Information

We apply advanced security measures, including:

  • SSL encryption

  • Secure servers

  • Password-protected databases

  • PCI-compliant payment gateways

  • Restricted-access systems

  • Regular security audits

We never store your credit card details on our servers.

5. Cookies & Tracking Technologies

We use cookies to:

  • Recognize your browser

  • Save preferences

  • Enhance shopping experience

  • Analyze usage

You may disable cookies in your browser at any time.

6. Sharing of Information

We may share data only with:

  • Trusted service providers

  • Payment processors

  • Logistics partners

  • IT/security providers

  • Legal authorities when required

All third parties must keep your information strictly confidential.
We do not sell or rent personal data.

7. Children’s Privacy

  • Global minimum age: 13

  • EU/UK/EEA minimum age: 16

We do not knowingly collect data from children.

8. Your Rights (Worldwide)

You may request:

  • Access to your data

  • Correction of inaccurate information

  • Deletion of your account

  • Restriction of processing

  • Opt-out of marketing emails

Requests:
📧 s_h_company@163.com

9. Changes to This Policy

We may update this policy at any time.
Updates will be posted on this page.

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EU PRIVACY ADDENDUM (GDPR & DSA COMPLIANCE)

Applies to users in the EU/EEA, Switzerland, and the UK

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This section supplements the Global Privacy Policy to ensure compliance with:

  • GDPR (Regulation EU 2016/679)

  • Digital Services Act (DSA – 2024)

10. EU Data Controller

S H FOR IMPORT AND EXPORT AND GENERAL TRADE GmbH
HRB 27668 – Amtsgericht Aachen
Dennewartstraße 25–27
52068 Aachen, Germany

📞 +49 162 759 8543
📧 info@shxgmbh.de

11. Legal Bases for Processing (Article 6 GDPR)

  • Art. 6(1)(b) – Contract

  • Art. 6(1)(c) – Legal obligation

  • Art. 6(1)(f) – Legitimate interest

  • Art. 6(1)(a) – Consent

12. EU User Rights (Articles 12–23 GDPR)

EU residents have the right to:

  • Access their data

  • Request corrections

  • Request deletion (“Right to be forgotten”)

  • Restrict processing

  • Data portability

  • Object to processing

  • Withdraw consent

  • File complaints with a supervisory authority

Requests:
📧 info@shxgmbh.de

13. EU Data Transfer Mechanisms

When transferring EU user data outside the EU, we rely on:

  • Standard Contractual Clauses (SCCs)

  • Adequacy decisions

  • Encryption

  • Additional contractual protections

14. DSA – Digital Services Act Compliance

Smart Hub confirms:

  • No targeted ads to minors

  • Clear reporting tools for illegal content

  • Transparent ranking and recommendation logic

  • Verified seller identities

  • No deceptive or manipulative designs

  • Secure infrastructure and data hosting

15. Cookies for EU Users

EU users must accept or reject cookies via their browser or system preferences.
Analytics cookies are optional.

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GERMAN IMPRESSUM (LEGAL DISCLOSURE – §5 TMG)

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S H FOR IMPORT AND EXPORT AND GENERAL TRADE GmbH
Handelsregister: HRB 27668
Registergericht: Amtsgericht Aachen

Adresse:
Dennewartstraße 25–27
52068 Aachen, Deutschland

Vertreten durch:
Geschäftsführer: Mohamed Mohamed Sayed Salama Elnakhal
Einzelvertretungsberechtigt

📞 Telefon: +49 162 759 8543
📧 Email: info@shxgmbh.de
🌐 Website: https://www.shshops.com

Umsatzsteuer-ID:
Derzeit nicht vergeben / Wird nachgereicht.

Haftungsausschluss:
Wir übernehmen keine Gewähr für die Vollständigkeit, Richtigkeit oder Aktualität der Inhalte.

Urheberrecht:
Alle Inhalte unterliegen dem deutschen Urheberrecht.

EU-Streitschlichtung:
https://ec.europa.eu/consumers/odr/

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16. Contact Information (Global & Regional)

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EU Data Protection Office

📧 info@shxgmbh.de
📞 +49 162 759 8543

Global Support (UAE)

📧 info@holdingsh.com
📞 +971 54 543 8132

Middle East Support (Egypt)

📧 s_h_company@163.com
📞 +20 122 0868653