Account Deletion Request – Smart Hub

To delete your Smart Hub account, you must be logged in to the app. Account deletion requires authentication for security purposes.

WHAT WILL BE DELETED

• Account profile (name, email, phone, addresses)
• Saved carts, wishlists, and app preferences
• Support tickets and non-financial communications
• Personal identifiers (User ID, session data, authentication tokens)

WHAT MAY BE RETAINED (LEGAL/OPERATIONAL)

• Transaction records (invoices, tax, anti-fraud logs) required by law
• Payment processor records held by Stripe/PayPal under their policies
• Order history for accounting compliance (anonymized)
• Analytics data (aggregated, non-personal usage statistics)

Note: We minimize and restrict access to any data that must be retained.

HOW TO DELETE YOUR ACCOUNT

1. Open the Smart Hub app
2. Go to Account Settings
3. Select “Delete Account”
4. Confirm your request
5. Check your email for confirmation link
6. Click the confirmation link within 1 hour

TIMELINE

• Confirmation email sent immediately
• Link expires in 1 hour
• Account deleted immediately after confirmation
• You’ll receive a confirmation email when deletion is complete

IMPORTANT NOTES

• You must be logged in to request deletion
• Confirmation link expires in 1 hour
• This action cannot be undone
• All your personal data will be permanently deleted

NEED HELP?

Email: s_h_company@163.com
Phone: +201220868653

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